In Praise of Bialetti

When I moved to DC I bought a set Bialetti pots and pans at costco. For the most part they have held up very well. The workhorse of the set, a 12-inch skillet, slowly developed small splotches in it's non-stick coating. I decided that this was potentially unhealthy and certainly not normal wear+tear so I contacted the company an asked for an exchange. After sending them some pictures, they shipped me a new frying pan several years after I bought the first one. They shipped me the identical piece with no further hassle. I was impressed with their service and thought I'd pass along the kind words.